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Rodel, Eugen; Ammann, Paul (2021). Can Market Segmentation Support the Creation of Digitally-Enabled Product-Service Systems? In: Service Summit 2021 - Smart Services Supporting the New Normal. Springer Nature 10.1007/978-3-030-97042-0
Ammann, Paul; Rodel, Eugen (2014). Industrielles Dienstleistungsmanagement In: Pepels, Werne (ed.) Handbuch Kundendienstmanagement: Grundlagen des After Sales Marketing (pp. 119-145). Düsseldorf: Symposion Publishing
