User-Centered Design of a Speech-Based Application to Support Caregivers

Reichenpfader, Daniel; Gira, Matthias (2023). User-Centered Design of a Speech-Based Application to Support Caregivers In: Hägglund, Maria; Blusi, Madeleine; Bonacina, Stefano; Nilsson, Lina; Cort Madsen, Inge; Pelayo, Sylvia; Moen, Anne; Benis, Arriel; Lindsköld, Lars; Gallos, Parisis (eds.) Caring is Sharing: Exploiting the Value in Data for Health and Innovation. Studies in Health Technology and Informatics: Vol. 302 (pp. 778-782). Amsterdam: IOS Press 10.3233/SHTI230265

Preview

Text SHTI-302-SHTI230265.pdf Available under License Creative Commons: Attribution-Noncommercial (CC-BY-NC). Download (317kB) | Preview

The shortage of skilled nursing personnel is – among other reasons – due to the low attractiveness of the profession, comprising high workloads and atypical working hours. Studies show that speech-based documentation systems increase documentation efficiency and satisfaction of physicians. This paper describes the development process of a speech-based application to support nurses, according to the user-centered design approach. User requirements were collected based on interviews (n=6) as well as observations (n=6) in three institutions and were evaluated by means of qualitative content analysis. A prototype of the derived system architecture was implemented. Based on a usability test (n=3), further potentials for improvement were determined. The resulting application enables nurses to dictate personal notes, share them with colleagues and transmit notes to the existing documentation system. We conclude that the user-centered approach ensures the extensive consideration of the nursing staff’s requirements and shall be continued for further development.

Item Type:	Book Section (Book Chapter)
Division/Institute:	School of Engineering and Computer Science > Institute for Patient-centered Digital Health School of Engineering and Computer Science
Name:	Reichenpfader, Daniel0000-0002-8052-3359; Gira, Matthias; Hägglund, Maria; Blusi, Madeleine; Bonacina, Stefano; Nilsson, Lina; Cort Madsen, Inge; Pelayo, Sylvia; Moen, Anne; Benis, Arriel; Lindsköld, Lars and Gallos, Parisis
Subjects:	R Medicine > R Medicine (General) T Technology > T Technology (General)
ISBN:	9781643683881
Series:	Studies in Health Technology and Informatics
Publisher:	IOS Press
Language:	English
Submitter:	Kerstin Denecke
Date Deposited:	01 Nov 2023 13:50
Last Modified:	01 Nov 2023 13:50
Publisher DOI:	10.3233/SHTI230265
ARBOR DOI:	10.24451/arbor.20220
URI:	https://arbor.bfh.ch/id/eprint/20220