Ritz, Eva; Joas, Adrian; Wambsganss, Thiemo; Rietsche, Roman; Leimeister, Jan Marco (2024). How a Swiss luxury retailer implements process mining to improve data-driven customer excellence Journal of Information Technology Teaching Cases, pp. 1-9. SAGE Publications Sage UK: London, England 10.1177/20438869241261399
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ritz-et-al-2024-how-a-swiss-luxury-retailer-implements-process-mining-to-improve-data-driven-customer-excellence.pdf - Published Version Available under License Creative Commons: Attribution (CC-BY). Download (1MB) | Preview |
Official URL: https://journals.sagepub.com/doi/10.1177/204388692...
Item Type: |
Journal Article (Original Article) |
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Division/Institute: |
Business School > Institute for Digital Technology Management Business School |
Name: |
Ritz, Eva; Joas, Adrian; Wambsganss, Thiemo  0000-0002-7440-9357; Rietsche, Roman 0000-0002-6112-1709 and Leimeister, Jan Marco |
Subjects: |
L Education > L Education (General) T Technology > T Technology (General) |
ISSN: |
2043-8869 |
Publisher: |
SAGE Publications Sage UK: London, England |
Language: |
English |
Submitter: |
Prof. Dr. Thiemo Wambsganss |
Date Deposited: |
13 Aug 2024 15:08 |
Last Modified: |
13 Aug 2024 15:08 |
Publisher DOI: |
10.1177/20438869241261399 |
Related URLs: |
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Uncontrolled Keywords: |
Process mining Customer excellence Process discovery Data literacy Process intelligence |
ARBOR DOI: |
10.24451/arbor.22099 |
URI: |
https://arbor.bfh.ch/id/eprint/22099 |
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