When mimics and gestures are not enough: A picture-based aid for safe and effective communication in healthcare

Kaufmann, Beatrice (31 October 2023). When mimics and gestures are not enough: A picture-based aid for safe and effective communication in healthcare In: Guest Lecture Master Design, Hochschule Luzern. Luzern. October 31 2023.

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Comprehensible communication is central to safe, high-quality and equal healthcare for all patients. However, language barriers are a major challenge for healthcare professionals and foreign-language patients and their relatives, and they have a negative impact on the quality of treatment. Since professional interpreters are not always available and existing aids are only of limited use, an interdisciplinary research team from the Bern University of Applied Sciences has developed a prototype of a digital communication aid that supports picture-based communication in children's emergencies. The communication aid was developed with the participation of users in a participatory process. In her input, Beatrice Kaufmann presents the development of the prototype and points out the significance of human-centred design in health communication.

Item Type:	Conference or Workshop Item (Speech)
Division/Institute:	Bern Academy of the Arts Bern Academy of the Arts > Institute of Design Research Bern Academy of the Arts > Institute of Design Research > Social Design Bern Academy of the Arts > Institute of Design Research > Health Care Communication Design HCCD
Name:	Kaufmann, Beatrice0000-0003-2106-724X
Subjects:	H Social Sciences > H Social Sciences (General) N Fine Arts > N Visual arts (General) For photography, see TR N Fine Arts > NC Drawing Design Illustration
Projects:	[UNSPECIFIED] Sprechende Bilder
Language:	English
Submitter:	Beatrice Kaufmann
Date Deposited:	08 Nov 2023 09:56
Last Modified:	08 Nov 2023 09:56
Related URLs:	https://www.hslu.ch/en/lucerne-school-of...
ARBOR DOI:	10.24451/arbor.20334
URI:	https://arbor.bfh.ch/id/eprint/20334