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Pfiffner, Roger (2019). Why Performance Information Use Requires a Managerial Identity: Evidence from the Field of Human Services Public Performance & Management Review, 42(2), pp. 405-431. Taylor & Francis Online 10.1080/15309576.2018.1464936
Pfiffner, Roger; Ritz, Adrian; Brewer, Gene A. (2020). Performance Information Use under Financial Stress: How Do Public, Nonprofit, and Private Organizations Differ? Public Performance & Management Review, 43, pp. 1-28. Taylor & Francis Online