Why Performance Information Use Requires a Managerial Identity: Evidence from the Field of Human Services

Pfiffner, Roger (2019). Why Performance Information Use Requires a Managerial Identity: Evidence from the Field of Human Services Public Performance & Management Review, 42(2), pp. 405-431. Taylor & Francis Online 10.1080/15309576.2018.1464936

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Previous research suggests that civil servants can perceive their role differently and that these differing perceptions also influence their responses to managerial reform programs. Yet there is little research examining how different role perceptions influence the application of performance measurement. Using survey data from 742 human service organizations in Switzerland, the present study addresses this gap by investigating how professional and managerial role identities affect managers’ use of performance information. The results support the hypotheses that role identities indirectly influence the application of performance information through the effects on role conflict that may occur when managerial professionals measure the performance of their organizations. A lack of resources, stringent political control, and poor information quality are also found to be associated with role conflict and a limited use of performance information.

Item Type:

Journal Article (Original Article)

Division/Institute:

Social Work > Social Organisation focus area
Social Work
BFH Centres > BFH Centre for Social Security

Name:

Pfiffner, Roger0000-0003-2951-3697

Subjects:

H Social Sciences > H Social Sciences (General)
H Social Sciences > HG Finance
H Social Sciences > HJ Public Finance

ISSN:

1530-9576

Publisher:

Taylor & Francis Online

Language:

English

Submitter:

Roger Pfiffner

Date Deposited:

08 Oct 2019 11:20

Last Modified:

24 Feb 2021 21:45

Publisher DOI:

10.1080/15309576.2018.1464936

Uncontrolled Keywords:

performance management performance measurement performance information use role conflict role identity human service organizations

ARBOR DOI:

10.24451/arbor.8168

URI:

https://arbor.bfh.ch/id/eprint/8168

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