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Burda, Daniel; Teuteberg, Frank (2015). Understanding Service Quality and System Quality Success Factors in Cloud Archiving From an End-User Perspective Information Systems Management, 32(4), pp. 266-284. Taylor & Francis 10.1080/10580530.2015.1079998
Obwegeser, Nikolaus; Nielsen, Daniel T.; Spandet, Nicklas M. (2019). Continual Process Improvement for ITIL Service Operations: A Lean Perspective Information Systems Management, 36(2), pp. 141-167. Taylor & Francis Online 10.1080/10580530.2019.1587576