Understanding Service Quality and System Quality Success Factors in Cloud Archiving From an End-User Perspective

Burda, Daniel; Teuteberg, Frank (2015). Understanding Service Quality and System Quality Success Factors in Cloud Archiving From an End-User Perspective Information Systems Management, 32(4), pp. 266-284. Taylor & Francis 10.1080/10580530.2015.1079998

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This study seeks to explain the adoption of cloud storage services as a means of personal archiving thereby focusing on users’ service and system quality perceptions and their drivers. The authors derive and empirically validate a model that incorporates users’ perceptions of service/system quality as well as behavioral factors to explain usage. Finally, the authors highlight important determinants of system/service quality perceptions that cloud providers should pay attention to in their attempts to increase marketshare.

Item Type:

Journal Article (Original Article)

Division/Institute:

Business

Name:

Burda, Daniel and
Teuteberg, Frank

ISSN:

1058-0530

Publisher:

Taylor & Francis

Submitter:

Admin import user

Date Deposited:

16 Oct 2019 10:12

Last Modified:

16 Oct 2019 10:12

Publisher DOI:

10.1080/10580530.2015.1079998

Related URLs:

Uncontrolled Keywords:

cloud storage, cloud archiving, service quality, system quality, adoption, technology acceptance model

ARBOR DOI:

10.24451/arbor.6715

URI:

https://arbor.bfh.ch/id/eprint/6715

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