Giving voice to all patients – How social, physical, and mental marginality shape patients’ intention and perceived ability to complain

Salge, Torsten-Oliver; Antons, David; Cichy, Patrick; Foege, Nils; Hannen, Julian; Hütten, Antje (2018). Giving voice to all patients – How social, physical, and mental marginality shape patients’ intention and perceived ability to complain Health Care Management Review, 43(2), pp. 126-137. Wolters Kluwer Health https://doi.org/10.1097/hmr.0000000000000133

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Item Type:	Journal Article (Original Article)
Division/Institute:	Business School
Name:	Salge, Torsten-Oliver; Antons, David; Cichy, Patrick; Foege, Nils; Hannen, Julian and Hütten, Antje
ISSN:	0361-6274
Publisher:	Wolters Kluwer Health
Language:	English
Submitter:	Patrick Cichy
Date Deposited:	17 Aug 2021 15:29
Last Modified:	17 Aug 2021 15:29
Publisher DOI:	https://doi.org/10.1097/hmr.0000000000000133
ARBOR DOI:	10.24451/arbor.15066
URI:	https://arbor.bfh.ch/id/eprint/15066