 | Up a level |
vom Brocke, Jan; Schmiedel, Theresa; Simons, Alexander; Schmid, Alexander; Petry, Martin; Baeck, Christoph (2016). From local IT needs to global process transformation: Hilti’s customer service program Business Process Management Journal, 22(3), pp. 594-613. Emerald Group Publishing Limited 10.1108/BPMJ-02-2015-0016
vom Brocke, Jan; Schmid, Alexander; Simons, Alexander; Safrudin, Norizan (2020). IT-enabled organizational transformation: a structured literature review Business Process Management Journal, 27(1), pp. 204-229. 10.1108/BPMJ-10-2019-0423
