von Janda, Sergej

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Journal Article

Konya-Baumbach, Elisa; Biller, Miriam; von Janda, Sergej (2023). Someone Out There? A Study on the Social Presence of Anthropomorphized Chatbots Computers in Human Behavior, 139 Elsevier

Report

Biller, Miriam; Konya-Baumbach, Elisa; Kuester, Sabine; von Janda, Sergej (2020). Effektivität anthropomorphisierter Chatbots in Kundeninteraktionen (IMU Research Insights 68). Mannheim: University of Mannheim, Institute for Market-Oriented Management

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