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Abd-Alrazaq, Alaa; Safi, Zeineb; Alajlani, Mohannad; Warren, Jim; Househ, Mowafa; Denecke, Kerstin (2020). Technical Metrics Used to Evaluate Health Care Chatbots: Scoping Review Journal of Medical Internet Research, 22(6), e18301. JMIR 10.2196/18301