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Benoit, Sabine; Hogreve, Jens; Sichtmann, Christina; Bilstein, Nicola (2019). Professionalism Kills the Trading Star: Explaining Member Participation in Trading Communities Journal of Service Management Research, 3(2), pp. 54-65. Nomos Verlagsgesellschaft 10.15358/2511-8676-2019-2-54
Benoit (née Moeller), Sabine; Bilstein, Nicola; Hogreve, Jens; Sichtmann, Christina (2016). Explaining social exchanges in information-based online communities (IBOCs) Journal of Service Management Research, 27(4), pp. 460-480. Nomos Verlagsgesellschaft 10.1108/JOSM-09-2015-0287
