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Salge, Torsten-Oliver; Antons, David; Cichy, Patrick; Foege, Nils; Hannen, Julian; Hütten, Antje (2018). Giving voice to all patients – How social, physical, and mental marginality shape patients’ intention and perceived ability to complain Health Care Management Review, 43(2), pp. 126-137. Wolters Kluwer Health https://doi.org/10.1097/hmr.0000000000000133
