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Benoit, Sabine; Hartmann, Julia; Sichtmann, Christina; Wetzels, Martin (2022). The Differential Effects of CSR and CSI on Consumer Willingness to Pay: Implications for Service Providers and Retailers Journal of Service Management Research, 6(2), pp. 82-103. Nomos Verlagsgesellschaft 10.5771/2511-8676-2022-2-82
Benoit, Sabine; Hogreve, Jens; Sichtmann, Christina; Bilstein, Nicola (2019). Professionalism Kills the Trading Star: Explaining Member Participation in Trading Communities Journal of Service Management Research, 3(2), pp. 54-65. Nomos Verlagsgesellschaft 10.15358/2511-8676-2019-2-54
