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Denecke, Kerstin; Abd-Alrazaq, Alaa; Househ, Mowafa; Warren, Jim (2021). Evaluation Metrics for Health Chatbots: A Delphi Study Methods of Information in Medicine, 60(05/06), pp. 171-179. Thieme 10.1055/s-0041-1736664
Abd-Alrazaq, Alaa; Safi, Zeineb; Alajlani, Mohannad; Warren, Jim; Househ, Mowafa; Denecke, Kerstin (2020). Technical Metrics Used to Evaluate Health Care Chatbots: Scoping Review Journal of Medical Internet Research, 22(6), e18301. JMIR 10.2196/18301