Denecke, KerstinKerstinDenecke2024-11-192024-11-1920232056-676X10.24451/arbor.20481https://doi.org/10.24451/arbor.2048110.1038/s41572-023-00482-xhttps://arbor.bfh.ch/handle/arbor/35646Conversational agents (CAs) are computer programs designed to engage in humanlike conversations with users. They are increasingly used in digital health applications, for example medical history taking. CAs have potential to facilitate health-care processes when designed carefully, considering quality aspects and are integrated into health-care processes.enR1T1article