Müller, AlexanderAlexanderMüllerKuester, SabineSabineKuesterKonya-Baumbach, ElisaElisaKonya-Baumbach2024-11-192024-11-192024-02-23https://arbor.bfh.ch/handle/arbor/37237enGuardian of Morality: When AI Speaks up Against Verbally Abusive Customers-conference_item