How Do Others Feel About It? How Emotional Contagion via Customer Reviews Influences Consumer Judgments

Konya-Baumbach, ElisaElisaKonya-Baumbach2024-11-192024-11-192022-05-2710.24451/arbor.19030https://doi.org/10.24451/arbor.19030https://arbor.bfh.ch/handle/arbor/34486enemotional contagionfeelings as informationcustomer reviewsHow Do Others Feel About It? How Emotional Contagion via Customer Reviews Influences Consumer Judgments-conference_item