Dienstleistungspräferenzen im Gesundheitsmanagement beim Pferd: Eine Umfrage bei 2267 Pferdebesitzenden und -haltenden in der Schweiz und in Deutschland

Herholz, Cornelia; Siegel, Josie; Huber, Mario; Kopp, Christoph (2018). Dienstleistungspräferenzen im Gesundheitsmanagement beim Pferd: Eine Umfrage bei 2267 Pferdebesitzenden und -haltenden in der Schweiz und in Deutschland Pferdeheilkunde, 34(5), pp. 439-446. Hippiatrika Verlag 10.21836/PEM20180505

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An online-survey addressed to horse owners and -holders in Germany (G) and Switzerland (CH) was conducted with the goal to evaluate preferences in equine health services, the frequency of consultations per horse and year and if there were differences between the two countries. The people were asked, for which problem they consulted an equine health provider. Providers were categorized into conventional veterinary, manual or alternative treatments, farrier of hoof care services and others. Influences of age, education and income of the respondents on the kind of chosen provider and the frequency of consultations were also investigated. A total of 3’013 people responded to the questionnaire, with a mean completion rate of 72.25%. Of these, 746 were excluded due to incomplete responses (362 G, 384 CH) so that in total 2’267 questionnaires were included in the study. 1’146 respondents originated from the German speaking part of Switzerland and 1’101 from the German federal states Baden-Wuerttemberg, Hessen, Bavaria, Thuringia and North Rhine-Westphalia. The origin was unknown for 20 respondents, so that they were excluded from the country-comparisons (and only from these). From the German respondents 1.3% were male, 98.7% female, from the Swiss respondents 15.7% male and 84.3% female. Of the respondents 236 people were between 18 and 21 years old, 643 between 22 and 30 years old and 1’320 people were older than 30 years, no one was younger than 18 years of age. Of the total 2’267 respondents 11’346 providers were consulted at least once, in Switzerland in total 5’146 providers and in Germany 6’108 providers (and 92 from the 20 people with unknown origin). Nearly half (49%) of all consultations were made due to problems with the locomotor system, 39% due to internal diseases, 9% due to neurological disorders, 1.7% due to injuries and 0.25% due to unspecific problems (e.g. weight loss). Most frequently the conventional veterinary treatment was appointed (21% CH, 18% G). In second place was the equine dentist, in third place the farrier or hoof care service, and in fourth place the osteopath. The least frequently appointed were the nutritionists, animal psychologists and pain therapists. The percentage distribution of appointed providers was significantly different between Germany and Switzerland (p<0.05). Regarding the frequency providers were consulted per horse and year, Switzerland and Germany differed significantly (p<0.05) with exception of the farrier or hoof care service, the animal psychologists and nutritionists. Farriers or hoof care services were most frequently appointed more than 3 times per horse and year in both countries, whereas the nutritional and animal psychologist consultations were not appointed by the majority (89% respectively 97% CH and 90% respectively 97% G). In Switzerland the conventional veterinary treatment was mostly appointed only once a year (44% CH, 18.4% G), and in Germany mostly 2–3 times per horse and year (50.9% G, 39.4% CH). Respondents from Switzerland consulted in average 4.5 providers and from Germany in average 5.5 providers per year. From Germany 42.8% and from Switzerland 25.4% of the people answered, that they changed their providers and the percentage of people who changed their providers lowered with increasing age category. Education level and income also influenced the type of provider which was chosen. The present study gives an overview on equine health providers consulted in Switzerland and Germany.

Item Type:	Journal Article (Further Contribution)
Division/Institute:	School of Agricultural, Forest and Food Sciences HAFL > Resource-efficient agricultural production systems School of Agricultural, Forest and Food Sciences HAFL > Agriculture
Name:	Herholz, Cornelia; Siegel, Josie; Huber, Mario and Kopp, Christoph
Subjects:	S Agriculture > SF Animal culture
ISSN:	0177-7726
Publisher:	Hippiatrika Verlag
Language:	German
Submitter:	Service Account
Date Deposited:	19 Nov 2019 14:01
Last Modified:	19 Nov 2019 14:01
Publisher DOI:	10.21836/PEM20180505
Uncontrolled Keywords:	Gesundheitsmanagement, Dienstleister, konventionelle und alternative Heilungsmethoden, Pferd, Online-Umfrage
ARBOR DOI:	10.24451/arbor.7057
URI:	https://arbor.bfh.ch/id/eprint/7057