Comparative Analysis of the Implementation of Business Process Management in Public Administration in Germany and Switzerland

Ahrend, Norbert; Walser, Konrad; Leopold, Henrik (2012). Comparative Analysis of the Implementation of Business Process Management in Public Administration in Germany and Switzerland The Practice of Enterprise Modeling.

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In the private sector business process management is a common and well-established practice. In the public administration in Europe, this does not hold true to the same degree. However, currently we observe some considerable challenges. Important keywords such as eGovernment, networking, interoperability, compliance and governance and their relation to the administration processes are getting increasing focus. As a result, process management is gaining importance in public administration, especially where the execution of business activities or electronic integration of the process handling is concerned. This article focuses on the different strategies used in the analysed countries. Different approaches to business process management are explored. The objective of the article is to present two case studies, Germany and Switzerland, and to examine the different ways in which these countries handle process management.

Item Type:	Conference or Workshop Item (Paper)
Division/Institute:	Business School
Name:	Ahrend, Norbert; Walser, Konrad and Leopold, Henrik
Submitter:	Service Account
Date Deposited:	16 Oct 2019 10:20
Last Modified:	16 Oct 2019 10:20
Uncontrolled Keywords:	Business Process Management, Knowledge Sharing, Public Administration, Success Factors
ARBOR DOI:	10.24451/arbor.6801
URI:	https://arbor.bfh.ch/id/eprint/6801