Repelled at first sight? Expectations and intentions of job-seekers reading about AI selection in job advertisements

Wesche, Jenny S.; Sonderegger, Andreas (2021). Repelled at first sight? Expectations and intentions of job-seekers reading about AI selection in job advertisements Computers in Human Behavior, 125(125), p. 106931. Elsevier 10.1016/j.chb.2021.106931

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Artificial intelligence (AI) is increasingly used in personnel selection to automate decision-making. Initial evidence points to negative effects of automating these procedures on applicant experiences. However, the effect of the prospect of automated procedures on job-seekers’ pre-process perceptions (e.g., organizational attractiveness) and intentions (to apply for the advertised job) is still unclear. We conducted three experiments (Study 1 and Study 2 as within-subjects designs, Study 3 as a between-subjects design; N1=36, N2= 44, N3=172) systematically varying the information in job advertisements on the automation of different stages of the selection process (Study 1: screening stage conducted by a human vs. a non-specified agent vs. an AI; Study 2 and Study 3: human screening and human interview vs. AI screening and human interview vs. AI- screening and AI- interview). Results showed small negative effects of screening conducted by an AI vs. a human (Study 1, Study 2, Study 3), but stronger negative effects when also interviews were conducted by an AI vs. a human (Study 2, Study3) on job-seekers pre-process expectations, perceptions, and intentions. Possible reasons for these effects are discussed with special consideration of the different stages of the recruiting and selection process and explored with a qualitative approach in Study 2.

Item Type:	Journal Article (Original Article)
Division/Institute:	Business School > Institute for New Work Business School > Institute for New Work > New Forms of Work and Organisation Business School
Name:	Wesche, Jenny S. and Sonderegger, Andreas0000-0003-0054-0544
Subjects:	B Philosophy. Psychology. Religion > BF Psychology
ISSN:	0747-5632
Publisher:	Elsevier
Language:	English
Submitter:	Andreas Sonderegger
Date Deposited:	02 Aug 2021 16:09
Last Modified:	08 Aug 2021 01:34
Publisher DOI:	10.1016/j.chb.2021.106931
ARBOR DOI:	10.24451/arbor.15209
URI:	https://arbor.bfh.ch/id/eprint/15209