Usability, user experience and accessibility: towards an integrative model

Sauer, Juergen; Sonderegger, Andreas; Schmutz, Sven (2020). Usability, user experience and accessibility: towards an integrative model Ergonomics, 63(10), pp. 1207-1220. Taylor & Francis 10.1080/00140139.2020.1774080

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Within the field of ergonomics, the concepts of usability, user experience and accessibility have played an increasingly important role. The present paper examined the meaning of these concepts and their relationship to each other, which included an analysis of the definitions, methods, and typical outcome measures employed. Despite some concerns in the literature about the utility of usability, user experience and accessibility as umbrella terms, we provide arguments for their continued use. The article proposes how the three concepts and their different perspectives can be integrated. We propose the term ‘interaction experience’ (IX) as a higher-level concept. Due to the multi-facetted nature of umbrella concepts, we suggest using spider charts as a means to report the results of evaluating artefacts with regard to usability, user experience and accessibility.

Item Type:	Journal Article (Original Article)
Division/Institute:	Business School > Institute for New Work Business School > Institute for New Work > New Forms of Work and Organisation Business School
Name:	Sauer, Juergen; Sonderegger, Andreas0000-0003-0054-0544 and Schmutz, Sven
Subjects:	B Philosophy. Psychology. Religion > BF Psychology
ISSN:	0014-0139
Publisher:	Taylor & Francis
Language:	English
Submitter:	Andreas Sonderegger
Date Deposited:	18 May 2021 16:25
Last Modified:	21 Sep 2021 02:18
Publisher DOI:	10.1080/00140139.2020.1774080
Uncontrolled Keywords:	usability; user experience; accessibility; interaction experience; method; ergonomics
ARBOR DOI:	10.24451/arbor.14741
URI:	https://arbor.bfh.ch/id/eprint/14741