Unleashing Usability Superpowers to Make the World a Better Place

ICT systems that suffer from minor, and sometimes major, usability problems are an all- too-common experience. This is hard to understand given that there is a readily available body of knowledge that provides solid, field-tested advice on how to design and develop usable and useful interactive digital systems in domains ranging from leisure to business to health. People usually cannot avoid using the bad interfaces they need to use to do the tasks at hand but perhaps we can encourage them to document and share what makes them bad interfaces? Over time this could change how usability is perceived across organisations and influence how new ICT systems are acquired. After all, bad usability can not only affect staff well- being and the bottom line but can also involve legal liabilities.