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Guardian of Morality: When AI Speaks up Against Verbally Abusive Customers

URI
https://arbor.bfh.ch/handle/arbor/37237
Version
Published
Date Issued
2024-02-23
Author(s)
Müller, Alexander
Kuester, Sabine
Konya-Baumbach, Elisa  
Type
Conference Paper
Language
English
Publisher URL
https://www.ama.org/events/academic/2024-ama-winter-academic-conference/
Related URL
https://event.amawinter2024.exordo.com/presentation/332/guardian-of-morality-when-ai-speaks-up-against-verbally-abusive-customers
Organization
Institut Marketing & Global Management  
Marketing  
Wirtschaft  
Conference
American Marketing Association Winter Educators' Conference 2024
Submitter
Konya-Baumbach, Elisa
Citation apa
Müller, A., Kuester, S., & Konya-Baumbach, E. (2024). Guardian of Morality: When AI Speaks up Against Verbally Abusive Customers. American Marketing Association Winter Educators’ Conference 2024. https://arbor.bfh.ch/handle/arbor/37237
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