Giving voice to all patients – How social, physical, and mental marginality shape patients’ intention and perceived ability to complain

Salge, T.-O., Antons, D., Cichy, P., Foege, N., Hannen, J., & Hütten, A. (2018). Giving voice to all patients – How social, physical, and mental marginality shape patients’ intention and perceived ability to complain. In Health Care Management Review (Vol. 43, Issue 2, pp. 126–137). Wolters Kluwer Health. https://doi.org/10.24451/arbor.15066