The Influence of Employee Accent on Customer Participation in Services

Bourdin, David; Sichtmann, Christina; Davvetas, Vasileios

doi:10.24451/arbor.19495

The Influence of Employee Accent on Customer Participation in Services

URI

https://arbor.bfh.ch/handle/arbor/35494

Version

Published

Date Issued

2023-04

Author(s)

Bourdin, David

Sichtmann, Christina

Davvetas, Vasileios

Type

Article

Language

English

Subjects

Intercultural service...

stereotypes Customer ...

Subjects

H Social Sciences (General)

DOI

10.24451/arbor.19495

https://doi.org/10.24451/arbor.19495

Publisher DOI

10.1177/10946705231171740

Journal or Serie

Journal of Service Research

ISSN

1094-6705

Publisher URL

https://journals.sagepub.com/home/jsr

Organization

Institut Applied Data Science & Finance

Applied Data Science

Wirtschaft

Volume

27

Issue

2

Publisher

Sage Publications

Submitter

Sichtmann, Christina

Citation apa

Bourdin, D., Sichtmann, C., & Davvetas, V. (2023). The Influence of Employee Accent on Customer Participation in Services. In Journal of Service Research (Vol. 27, Issue 2, pp. 194–212). Sage Publications. https://doi.org/10.24451/arbor.19495

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