Implementing Value Stream Management: A Pathway to Operational Alignment in Value Streams

This study investigates how value stream management enables operational alignment between business and software development. The present paper employs a single-case study design within a Swissbased bank and its IT subsidiary. Qualitative data were collected, analyzed, and synthesized, offering comprehensive insights into an organization operating under the value stream paradigm. Expanding on operational alignment theory, this research introduces a revised model for the operational alignment of software value streams. The derived model includes three aggregated dimensions: Seek Value, Foster Transparency, and Enable Proximity. The findings suggest that software value streams require product-centric teams, featuring designated roles at the interface between business and development. Moreover, value streams and the product team should strive for transparency to disclose the actions and decisions driving the company's value. This study provides insights into the complex landscape of software development to align the operational dynamics between business and IT to pave the way for success.