Improving and Evaluating eMMA's Communication Skills: A Chatbot for Managing Medication

Hess, Gabriel Immanuel; Fricker, Guillaume; Denecke, Kerstin (2019). Improving and Evaluating eMMA's Communication Skills: A Chatbot for Managing Medication Studies in health technology and informatics, 259, pp. 101-104. 10.3233/978-1-61499-961-4-101

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In previous work, a mobile application for medication self-management (eMMA) was introduced. It contained a basic conversational user interface (CUI). In this work, we extended the CUI by integrating the chatbot framework RiveScript and an instruction interface. To study task success, dialog quality and efficiency, we performed a theoretical and a quantitative evaluation as well as a usability test. The results show that the technical extensions of eMMA were useful to improve the chatbot's quality. However, the underlying knowledge base still requires substantial extensions before the system can be used in practice.

Item Type:

Journal Article (Original Article)

Division/Institute:

Engineering and Information Technology > Institut für Medizininformatik I4MI
Engineering and Information Technology

Name:

Hess, Gabriel Immanuel;
Fricker, Guillaume and
Denecke, Kerstin

ISSN:

1879-8365

Language:

English

Submitter:

Kerstin Denecke

Date Deposited:

26 Nov 2019 08:29

Last Modified:

29 Jan 2020 11:23

Publisher DOI:

10.3233/978-1-61499-961-4-101

PubMed ID:

30923283

Uncontrolled Keywords:

Chatbot conversational user interface mHealth medication self-management

ARBOR DOI:

10.24451/arbor.9011

URI:

https://arbor.bfh.ch/id/eprint/9011

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