Improving and Evaluating eMMA's Communication Skills: A Chatbot for Managing Medication

Hess, Gabriel Immanuel; Fricker, Guillaume; Denecke, Kerstin (2019). Improving and Evaluating eMMA's Communication Skills: A Chatbot for Managing Medication Studies in Health Technology and Informatics, 259, pp. 101-104. IOS Press 10.3233/978-1-61499-961-4-101

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In previous work, a mobile application for medication self-management (eMMA) was introduced. It contained a basic conversational user interface (CUI). In this work, we extended the CUI by integrating the chatbot framework RiveScript and an instruction interface. To study task success, dialog quality and efficiency, we performed a theoretical and a quantitative evaluation as well as a usability test. The results show that the technical extensions of eMMA were useful to improve the chatbot's quality. However, the underlying knowledge base still requires substantial extensions before the system can be used in practice.

Item Type:

Journal Article (Original Article)

Division/Institute:

School of Engineering and Computer Science > Institute for Patient-centered Digital Health
School of Engineering and Computer Science

Name:

Hess, Gabriel Immanuel;
Fricker, Guillaume and
Denecke, Kerstin0000-0001-6691-396X

ISSN:

1879-8365

Publisher:

IOS Press

Language:

English

Submitter:

Kerstin Denecke

Date Deposited:

26 Nov 2019 08:29

Last Modified:

15 Jan 2024 15:16

Publisher DOI:

10.3233/978-1-61499-961-4-101

PubMed ID:

30923283

Uncontrolled Keywords:

Chatbot conversational user interface mHealth medication self-management

ARBOR DOI:

10.24451/arbor.9011

URI:

https://arbor.bfh.ch/id/eprint/9011

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