Hess, Gabriel Immanuel; Fricker, Guillaume; Denecke, Kerstin (2019). Improving and Evaluating eMMA's Communication Skills: A Chatbot for Managing Medication Studies in Health Technology and Informatics, 259, pp. 101-104. IOS Press 10.3233/978-1-61499-961-4-101
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In previous work, a mobile application for medication self-management (eMMA) was introduced. It contained a basic conversational user interface (CUI). In this work, we extended the CUI by integrating the chatbot framework RiveScript and an instruction interface. To study task success, dialog quality and efficiency, we performed a theoretical and a quantitative evaluation as well as a usability test. The results show that the technical extensions of eMMA were useful to improve the chatbot's quality. However, the underlying knowledge base still requires substantial extensions before the system can be used in practice.
Item Type: |
Journal Article (Original Article) |
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Division/Institute: |
School of Engineering and Computer Science > Institute for Patient-centered Digital Health School of Engineering and Computer Science |
Name: |
Hess, Gabriel Immanuel; Fricker, Guillaume and Denecke, Kerstin  0000-0001-6691-396X |
ISSN: |
1879-8365 |
Publisher: |
IOS Press |
Language: |
English |
Submitter: |
Kerstin Denecke |
Date Deposited: |
26 Nov 2019 08:29 |
Last Modified: |
15 Jan 2024 15:16 |
Publisher DOI: |
10.3233/978-1-61499-961-4-101 |
PubMed ID: |
30923283 |
Uncontrolled Keywords: |
Chatbot conversational user interface mHealth medication self-management |
ARBOR DOI: |
10.24451/arbor.9011 |
URI: |
https://arbor.bfh.ch/id/eprint/9011 |
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