Business-IT Alignment In Municipalities – The Swiss Case

Walser, K.; Weibel, D.; Wissmath, B.; Enkerli, S.; Bigler, N.; Topfel, M. (2016). Business-IT Alignment In Municipalities – The Swiss Case In: 22nd Americas Conference on Information Systems. AIS Association for Information Systems

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Municipalities face huge challenges today in the context of rapid technological changes and E-govern-ment. Therefore business-IT alignment (ΒIA) plays a growing role in municipalities today. We consider the level of BIA in Swiss municipalities based on various variables relating to municipality size, artefacts that underpin BIA, and the satisfaction of the municipalities with IT services. We investigate BIA using a deductive approach that employs a survey and develops a behavioral partial least square model. BIA is more of an issue the larger the municipality (number of inhabitants). The results show significant indications that these artefacts and roles make a significant contribution to user satisfaction and hence to BIA. Roles, tasks, competencies and responsibilities, defining- and documentation artefacts as well asstructural differentiation of IT and the degree of internal IT management and standardization frameworks are elements which can be clustered into the factors of structural differentiation of IT and IT management.

Item Type:	Conference or Workshop Item (Paper)
Division/Institute:	Business School
Name:	Walser, K.; Weibel, D.; Wissmath, B.; Enkerli, S.; Bigler, N. and Topfel, M.
Publisher:	AIS Association for Information Systems
Submitter:	Service Account
Date Deposited:	18 Sep 2019 09:38
Last Modified:	18 Sep 2019 09:38
Uncontrolled Keywords:	Business-IT alignment, municipalities, IT management, IT governance, E-government
ARBOR DOI:	10.24451/arbor.7762
URI:	https://arbor.bfh.ch/id/eprint/7762