Understanding Service Quality and System Quality Success Factors in Cloud Archiving From an End-User Perspective

Burda, Daniel; Teuteberg, Frank (2015). Understanding Service Quality and System Quality Success Factors in Cloud Archiving From an End-User Perspective Information Systems Management, 32(4), pp. 266-284. Taylor & Francis 10.1080/10580530.2015.1079998

Text FZ204_Burda - Success Factors Cloud Archiving - Information Systems Management Journal.pdf - Published Version Restricted to registered users only Available under License Publisher holds Copyright. Download (321kB) | Request a copy

This study seeks to explain the adoption of cloud storage services as a means of personal archiving thereby focusing on users’ service and system quality perceptions and their drivers. The authors derive and empirically validate a model that incorporates users’ perceptions of service/system quality as well as behavioral factors to explain usage. Finally, the authors highlight important determinants of system/service quality perceptions that cloud providers should pay attention to in their attempts to increase marketshare.

Item Type:	Journal Article (Original Article)
Division/Institute:	Business School
Name:	Burda, Daniel and Teuteberg, Frank
ISSN:	1058-0530
Publisher:	Taylor & Francis
Submitter:	Service Account
Date Deposited:	16 Oct 2019 10:12
Last Modified:	16 Oct 2019 10:12
Publisher DOI:	10.1080/10580530.2015.1079998
Related URLs:	Publisher
Uncontrolled Keywords:	cloud storage, cloud archiving, service quality, system quality, adoption, technology acceptance model
ARBOR DOI:	10.24451/arbor.6715
URI:	https://arbor.bfh.ch/id/eprint/6715