Coordinating Interdependent E-Government Solutions Illustrated on the Electronic Change of Address in Switzerland

Selzam, Thomas; Neuroni, Alessia; Riedl, Reinhard (2013). Coordinating Interdependent E-Government Solutions Illustrated on the Electronic Change of Address in Switzerland In: Wimmer, M.A.; Janssen, M.; Macintosh, A.; Scholl, H.J.; Tambouris, E. (eds.) Electronic Government and Electronic Participation: Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2013 16-19. September 2013 in Koblenz, Germany. GI-Edition: Vol. 221 (pp. 62-68). Bonn: Gesellschaft für Informatik e.V.

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In this case study we illustrate the high complexity of a rather simple inter-agency e-government service: change of address in Switzerland. This enables us to identify typical sources and dimensions of complexity for inter-agency services in countries with decentralised competencies among government agencies. From the resulting picture we draw conclusions on how to deal with complexity - And how to avoid further dramatic increases of e-government complexity. In particular, we discuss the role of coordination of e-government service development projects plays in the fight against exploding complexity.

Item Type:

Book Section (Book Chapter)

Division/Institute:

Department of Business
Department of Business > Institut Digital Enabling > Digital Skills
Department of Business > Institut Public Sector Transformation > Public Sector Innovation

Name:

Selzam, Thomas; Neuroni, Alessia; Riedl, Reinhard; Wimmer, M.A.; Janssen, M.; Macintosh, A.; Scholl, H.J. and Tambouris, E.

ISBN:

978-3-88579-615-2

Series:

GI-Edition

Publisher:

Gesellschaft für Informatik e.V.

Language:

English

Submitter:

Admin import user

Date Deposited:

09 Oct 2019 13:56

Last Modified:

09 Oct 2019 13:56

Uncontrolled Keywords:

complexity management, stakeholder management, coordination infrastructure, interoperability interdependence

ARBOR DOI:

10.24451/arbor.6368

URI:

https://arbor.bfh.ch/id/eprint/6368

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