Selzam, Thomas; Neuroni, Alessia; Riedl, Reinhard (2013). Coordinating Interdependent E-Government Solutions Illustrated on the Electronic Change of Address in Switzerland In: Wimmer, M.A.; Janssen, M.; Macintosh, A.; Scholl, H.J.; Tambouris, E. (eds.) Electronic Government and Electronic Participation: Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2013 16-19. September 2013 in Koblenz, Germany. GI-Edition: Vol. 221 (pp. 62-68). Bonn: Gesellschaft für Informatik e.V.
|
Text
62.pdf - Published Version Available under License Publisher holds Copyright. Download (104kB) | Preview |
In this case study we illustrate the high complexity of a rather simple inter-agency e-government service: change of address in Switzerland. This enables us to identify typical sources and dimensions of complexity for inter-agency services in countries with decentralised competencies among government agencies. From the resulting picture we draw conclusions on how to deal with complexity - And how to avoid further dramatic increases of e-government complexity. In particular, we discuss the role of coordination of e-government service development projects plays in the fight against exploding complexity.
Item Type: |
Book Section (Book Chapter) |
|---|---|
Division/Institute: |
Business School > Institute for Public Sector Transformation > Public Sector Innovation Business School > Institute for Digital Enabling > Digital Skills Business School Business School > Institute for Digital Technology Management > Digtial Innovation and Transformation |
Name: |
Selzam, Thomas; Neuroni, Alessia  0000-0003-2039-4388; Riedl, Reinhard 0000-0002-4483-9997; Wimmer, M.A.; Janssen, M.; Macintosh, A.; Scholl, H.J. and Tambouris, E. |
ISBN: |
978-3-88579-615-2 |
Series: |
GI-Edition |
Publisher: |
Gesellschaft für Informatik e.V. |
Language: |
English |
Submitter: |
Service Account |
Date Deposited: |
09 Oct 2019 13:56 |
Last Modified: |
20 Nov 2024 21:46 |
Uncontrolled Keywords: |
complexity management, stakeholder management, coordination infrastructure, interoperability interdependence |
ARBOR DOI: |
10.24451/arbor.6368 |
URI: |
https://arbor.bfh.ch/id/eprint/6368 |
Actions (login required)
 |
View Item |