Lanfranconi, Lucia; Basaran, Ayda (2023). Implementing Equity and Equality at the Frontline in Two Contrasting Welfare-To-Work (WTW) Organizations in California Human Service Organizations: Management, Leadership & Governance, 47(1), pp. 57-75. Taylor & Francis 10.1080/23303131.2022.2133037
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Implementing Equity and Equality at the Frontline in Two Contrasting Welfare-To-Work WTW Organizations in California.pdf - Published Version Available under License Creative Commons: Attribution (CC-BY). Download (1MB) | Preview |
This study provides a comparative qualitative case study on two welfare-to-work (WTW) offices with a different understanding of equity and equality. By analyzing organizational documents (n = 27), manager interviews (n = 10), observations of worker-client interactions (n = 13) and worker interviews (n = 13), we find cross-case and within-case variation on frontline worker practices. In the equality-oriented organization, workers acknowledge structural differences, but their practices are more focused on gender- and color-blind equality in treatment. In the equity-oriented organization, we find that more workers implement equity practices. Our findings suggest that organizational context interplays with the practices and beliefs of frontline workers; hence, shaping the fairness of client treatment.
Item Type: |
Journal Article (Original Article) |
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Division/Institute: |
Business School > Institute for New Work Business School > Institute for New Work > Diversity and Inclusion Business School |
Name: |
Lanfranconi, Lucia 0000-0002-5997-7698 and Basaran, Ayda |
Subjects: |
H Social Sciences > H Social Sciences (General) |
ISSN: |
2330-3131 |
Publisher: |
Taylor & Francis |
Language: |
English |
Submitter: |
Lucia Lanfranconi |
Date Deposited: |
26 Aug 2024 13:38 |
Last Modified: |
26 Aug 2024 13:38 |
Publisher DOI: |
10.1080/23303131.2022.2133037 |
ARBOR DOI: |
10.24451/arbor.22229 |
URI: |
https://arbor.bfh.ch/id/eprint/22229 |
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