Gurtner, Nadine; Gurtner, Sebastian; Laub, Lilian; Zuber, Anna; von Däniken, Tina (2024). Same same, but different: consumers' decision–making process and psychological disempowerment in the digital society Journal of Marketing Theory and Practice, pp. 1-31. Taylor and Francis Online 10.1080/10696679.2024.2361431
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Digital transformation has empowered consumers, but also increased the difficulty of decision making. Lacking a holistic understanding of how digital transformation has changed consumers’ decision-making processes and their perceptions of psychological disempowerment, we conducted a mixed-methods field experiment. We systematically and comprehensively compared the decision-making process in a traditional non-digital and a digital consumption context. Our results show that consumers can feel disempowered in both contexts, albeit under different conditions of information availability. Psychological disempowerment can be reduced in both contexts by seeking different sources of advice, but still leads to greater regret about the decision in the non-digital context.
Item Type: |
Journal Article (Original Article) |
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Division/Institute: |
Business School > Institute for Innovation and Strategic Entrepreneurship Business School |
Name: |
Gurtner, Nadine 0000-0002-5624-8860; Gurtner, Sebastian 0000-0002-0769-942X; Laub, Lilian; Zuber, Anna and von Däniken, Tina |
Subjects: |
H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HF Commerce |
ISSN: |
1069-6679 |
Publisher: |
Taylor and Francis Online |
Funders: |
[7] Swiss National Science Foundation |
Language: |
English |
Submitter: |
Sebastian Gurtner |
Date Deposited: |
21 Aug 2024 11:39 |
Last Modified: |
25 Aug 2024 01:40 |
Publisher DOI: |
10.1080/10696679.2024.2361431 |
ARBOR DOI: |
10.24451/arbor.22205 |
URI: |
https://arbor.bfh.ch/id/eprint/22205 |
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