Human and machine-induced social stress in complex work environments: Effects on performance and subjective state

Thuillard, S.; Audergon, L.; Kotalova, T.; Sonderegger, Andreas; Sauer, J. (2024). Human and machine-induced social stress in complex work environments: Effects on performance and subjective state Applied Ergonomics, 115, p. 104179. Elsevier 10.1016/j.apergo.2023.104179

Preview

Text 1-s2.0-S000368702300217X-main.pdf - Published Version Available under License Creative Commons: Attribution (CC-BY). Download (3MB) | Preview

Social stress at work can lead to severe consequences. As a result of technological developments, social stress will increasingly be induced by machines. It is therefore crucial to understand how machine-induced social stress affects operators. The present study aimed to compare human and machine-induced social stress with regard to its effect on primary and secondary task performance, and on subjective state (e.g., self-esteem, mood and justice). 90 participants worked on a high-fidelity simulation of a complex work environment, on which they had received extensive training (2h15). Social stress was induced by a human or a machine using a combination of negative performance feedback and ostracism. Results indicate that social stress did not affect performance, affect or state self-esteem. Machine-induced and human-induced social stress overall had similar effects, except for the latter impairing perceived justice. We discuss implications of these results for automation at the workplace and outline future research directions.

Item Type:	Journal Article (Original Article)
Division/Institute:	Business School > Institute for New Work Business School > Institute for New Work > Achtsamkeit und Positive Leadership Business School > Institute for New Work > New Forms of Work and Organisation Business School
Name:	Thuillard, S.; Audergon, L.; Kotalova, T.; Sonderegger, Andreas0000-0003-0054-0544 and Sauer, J.
Subjects:	B Philosophy. Psychology. Religion > BF Psychology Q Science > QA Mathematics > QA75 Electronic computers. Computer science
ISSN:	00036870
Publisher:	Elsevier
Funders:	[7] Swiss National Science Foundation
Language:	English
Submitter:	Andreas Sonderegger
Date Deposited:	04 Dec 2023 15:35
Last Modified:	04 Dec 2023 15:35
Publisher DOI:	10.1016/j.apergo.2023.104179
Uncontrolled Keywords:	Social stress Human-machine interaction Performance Negative feedback Ostracism
ARBOR DOI:	10.24451/arbor.20515
URI:	https://arbor.bfh.ch/id/eprint/20515