Intercultural Work Settings: Which Competences for Managers, Leaders, and Teams?

Stalder, Pia (2022). Intercultural Work Settings: Which Competences for Managers, Leaders, and Teams? In: Stolz, Ingo; Oldenziel Scherrer, Sylvie (eds.) International Leadership. Effecting Success Across Borders in a Boundaryless World. uniscope. Publikationen der SGO Stiftung (pp. 161-185). Wiesbaden: Springer Gabler 10.1007/978-3-658-37306-1

[img] Text
Stalder, Pia.pdf - Published Version
Restricted to registered users only
Available under License Publisher holds Copyright.

Download (624kB) | Request a copy

Intercultural competences are crucial for effective collaboration in today’s volatile, uncertain, complex, and ambiguous (VUCA) work environments. The goal of this chapter is to inform and, possibly, to inspire managers, leaders, and teams to become enablers of transboundary cooperation and success. It consists of three sections: 1) Theoretical Foundations; 2) Insights from Practice; 3) Methods for Learning and Development. First of all, we share our views of the theoretical concepts, which are important to better understand the multifaceted topic of this contribution. In particular, we focus on the key competences for successful collaboration in intercultural work settings. Based on our own qualitative field research in intercultural contexts, we then open the perspective on a selection of strategies experienced managers use in their practice. Intercultural competences concern all of us. Thus, in a third step, we provide insights into possible paths for action. We present a range of methods which may support managers, leaders, and teams in the development process of intercultural competences. As a synthesis, we introduce a model which summarizes the process of intercultural competence development and may serve as a reminder of the culture facilitator role we all need to play on the social stages on which we act.

Item Type:

Book Section (Book Chapter)


Business School > Institute for Marketing & Global Management > Global Management
Business School


Stalder, Pia;
Stolz, Ingo and
Oldenziel Scherrer, Sylvie






uniscope. Publikationen der SGO Stiftung


Springer Gabler




Pia Stalder

Date Deposited:

05 Sep 2023 10:57

Last Modified:

05 Sep 2023 10:57

Publisher DOI:





Actions (login required)

View Item View Item
Provide Feedback