The Influence of Employee Accent on Customer Participation in Services

Bourdin, David; Sichtmann, Christina; Davvetas, Vasileios (2023). The Influence of Employee Accent on Customer Participation in Services Journal of Service Research, p. 109467052311717. Sage Publications 10.1177/10946705231171740

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Item Type:

Journal Article (Original Article)

Division/Institute:

Business School > Institute for Applied Data Science & Finance
Business School > Institute for Applied Data Science & Finance > Applied Data Science
Business School

Name:

Bourdin, David;
Sichtmann, Christina0000-0001-6101-9467 and
Davvetas, Vasileios

Subjects:

H Social Sciences > H Social Sciences (General)

ISSN:

1094-6705

Publisher:

Sage Publications

Language:

English

Submitter:

Christina Sichtmann

Date Deposited:

05 Jul 2023 10:42

Last Modified:

09 Jul 2023 01:37

Publisher DOI:

10.1177/10946705231171740

Related URLs:

Uncontrolled Keywords:

Intercultural service encounters Accent, stereotypes Customer participation Co-production

ARBOR DOI:

10.24451/arbor.19495

URI:

https://arbor.bfh.ch/id/eprint/19495

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