Participatory Development of an Image-Based Communication Aid for Migrant Patients and Emergency Nurses

Denecke, Kerstin; Thilo, Friederike J.S.; Lueg, Christopher; Olalia, Loraine; Haldemann, Anouk; Kaufmann, Beatrice (2022). Participatory Development of an Image-Based Communication Aid for Migrant Patients and Emergency Nurses In: Bürkle, Thomas; Denecke, Kerstin; Holm, Jürgen; Sariyar, Murat (eds.) Healthcare of the Future 2022. Studies in Health Technology and Informatics: Vol. 292 (pp. 15-20). Amsterdam: IOS Press BV 10.3233/SHTI220312

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Language barriers hamper or delay delivery of urgent and emergency care to migrant children when they or their parents don’t speak any of the languages commonly spoken in Switzerland. In such situations, nurses often fall back to use ad hoc communication aids, including translation apps and visual dictionaries, to collect information about a patient’s medical history. In this paper, we report on the participatory design process for a novel image-based communication aid. It is specifically tailored to the needs of migrant patients and nurses within Swiss pediatric clinics. We collected requirements in surveys and in-depth interviews with pediatric nurses. A prototype app was developed and tested with users in a scenario-based usability test. The results clearly show that the images developed, especially for symptoms, accidents or nutrition and excretion, are well comprehensible for triage and anamnesis. In contrast, a temporal classification or chronological occurrence of health incidents is difficulty to express with images.

Item Type:

Book Section (Book Chapter)

Division/Institute:

School of Health Professions
Bern Academy of the Arts
Bern Academy of the Arts > Institute of Design Research
School of Engineering and Computer Science > Institut für Medizininformatik I4MI
School of Health Professions > Nursing
Bern Academy of the Arts > Institute of Design Research > Health Care Communication Design HCCD
School of Engineering and Computer Science
BFH Centres > BFH centre for Health technologies

Name:

Denecke, Kerstin;
Thilo, Friederike J.S.;
Lueg, Christopher0000-0003-1022-5724;
Olalia, Loraine0000-0002-5231-8446;
Haldemann, Anouk;
Kaufmann, Beatrice0000-0003-2106-724X;
Bürkle, Thomas;
Denecke, Kerstin;
Holm, Jürgen and
Sariyar, Murat

Subjects:

N Fine Arts > N Visual arts (General) For photography, see TR
Q Science > Q Science (General)
R Medicine > R Medicine (General)
T Technology > T Technology (General)

ISSN:

1879-8365

ISBN:

978-1-64368-280-8

Series:

Studies in Health Technology and Informatics

Publisher:

IOS Press BV

Projects:

[UNSPECIFIED] Sprechende Bilder

Language:

English

Submitter:

Kerstin Denecke

Date Deposited:

24 May 2022 14:36

Last Modified:

07 Jul 2022 21:46

Publisher DOI:

10.3233/SHTI220312

Uncontrolled Keywords:

Communication barriers Language Emergency care Migrant patients Pediatrics Communication aid Visual support

ARBOR DOI:

10.24451/arbor.16979

URI:

https://arbor.bfh.ch/id/eprint/16979

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