Participatory Development of an Image-Based Communication Aid for Migrant Patients and Emergency Nurses

Denecke, Kerstin; Thilo, Friederike J.S.; Lueg, Christopher; Olalia, Loraine; Haldemann, Anouk; Kaufmann, Beatrice (2022). Participatory Development of an Image-Based Communication Aid for Migrant Patients and Emergency Nurses In: Bürkle, Thomas; Denecke, Kerstin; Holm, Jürgen; Sariyar, Murat (eds.) Healthcare of the Future 2022. Studies in Health Technology and Informatics: Vol. 292 (pp. 15-20). Amsterdam: IOS Press BV 10.3233/SHTI220312

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Language barriers hamper or delay delivery of urgent and emergency care to migrant children when they or their parents don’t speak any of the languages commonly spoken in Switzerland. In such situations, nurses often fall back to use ad hoc communication aids, including translation apps and visual dictionaries, to collect information about a patient’s medical history. In this paper, we report on the participatory design process for a novel image-based communication aid. It is specifically tailored to the needs of migrant patients and nurses within Swiss pediatric clinics. We collected requirements in surveys and in-depth interviews with pediatric nurses. A prototype app was developed and tested with users in a scenario-based usability test. The results clearly show that the images developed, especially for symptoms, accidents or nutrition and excretion, are well comprehensible for triage and anamnesis. In contrast, a temporal classification or chronological occurrence of health incidents is difficulty to express with images.

Item Type:	Book Section (Book Chapter)
Division/Institute:	School of Health Professions Bern Academy of the Arts Bern Academy of the Arts > Institute of Design Research School of Health Professions > Nursing School of Health Professions > Nursing > Innovation in the Field of Digital Health School of Engineering and Computer Science
Name:	Denecke, Kerstin0000-0001-6691-396X; Thilo, Friederike J.S.; Lueg, Christopher0000-0003-1022-5724; Olalia, Loraine0000-0002-5231-8446; Haldemann, Anouk; Kaufmann, Beatrice0000-0003-2106-724X; Bürkle, Thomas; Denecke, Kerstin0000-0001-6691-396X; Holm, Jürgen and Sariyar, Murat
Subjects:	N Fine Arts > N Visual arts (General) For photography, see TR Q Science > Q Science (General) R Medicine > R Medicine (General) T Technology > T Technology (General)
ISSN:	1879-8365
ISBN:	978-1-64368-280-8
Series:	Studies in Health Technology and Informatics
Publisher:	IOS Press BV
Projects:	[UNSPECIFIED] Sprechende Bilder
Language:	English
Submitter:	Kerstin Denecke
Date Deposited:	24 May 2022 14:36
Last Modified:	24 May 2023 21:46
Publisher DOI:	10.3233/SHTI220312
Uncontrolled Keywords:	Communication barriers Language Emergency care Migrant patients Pediatrics Communication aid Visual support
ARBOR DOI:	10.24451/arbor.16979
URI:	https://arbor.bfh.ch/id/eprint/16979