Towards an Understanding of the Role of Design Thinking for Requirements Elicitation - Findings from a Multiple-Case Study.

Hehn, Jennifer Natascha; Uebernickel, Falk (16 August 2018). Towards an Understanding of the Role of Design Thinking for Requirements Elicitation - Findings from a Multiple-Case Study. In: Americas Conference on Information Systems (AMCIS). New Orleans. 16.08 - 18.08.2018.

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Effective requirements elicitation is perceived to be one of the most crucial activities in software-intensive development projects. While many scholars and practitioners have pointed out and agreed upon its numerous challenges, others consider the increasingly popular approach of Design Thinking to be the promising ‘cure.’ This paper provides robust empirical evidence of the role of Design Thinking for requirements elicitation and to help overcome its challenges. Specifically, this paper presents learnings in terms of process guidance, stakeholder communication, and requirements quality based on insights from a multiple-case study. In sum, Design Thinking introduces new structures and methods to enhance elicitation efforts and inspires a mind-shift towards a more human-centered and creative way of requirements elicitation. This work provides a better understanding of the multi-faceted potential of Design Thinking for requirements elicitation for both, scholars and practitioners.

Item Type:	Conference or Workshop Item (Paper)
Division/Institute:	Business School
Name:	Hehn, Jennifer Natascha0000-0002-3961-6377 and Uebernickel, Falk
ISBN:	978-0-9966831-6-6
Language:	English
Submitter:	Jennifer Hehn
Date Deposited:	16 Mar 2022 12:28
Last Modified:	16 Mar 2022 12:28
Uncontrolled Keywords:	Design Thinking Requirements elicitation Systems analysis Multiple-case study
ARBOR DOI:	10.24451/arbor.16432
URI:	https://arbor.bfh.ch/id/eprint/16432