Uhr, Vinzenz; Gauch, Marc T.; Denecke, Kerstin (2021). Operations Management in Ambulatory Care in Switzerland In: Navigating Healthcare Through Challenging Times. Studies in Health Technology and Informatics: Vol. 279 (pp. 10-17). IOS Press 10.3233/SHTI210082
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Practice efficiency is influenced by its operations management. We aim at studying implementation of operations management in Swiss medical practices and we develop a dashboard that allows controlling and managing resources. To study operations management and relevant indicators in ambulant care, we distributed questionnaires by e-mail and conducted 6 interviews. In collaboration with a group practice, we collected requirements regarding a dashboard for operations management, developed a mockup and finally a prototype. This prototype was deployed and implemented in daily routine. From the assessments we learned that practice information systems (PIS) are not sufficiently supporting production planning and control. Relevant indicators include processing time per patient or waiting time for quantifying efficiency and identify potential improvements in production. Within 5 weeks of implementation of our dashboard in a group practice, we learned that calculating indicators and support of operations management by means of a dashboard is well appreciated by practice employees. Indicators are considered extremely useful for operations management.
Item Type: |
Book Section (Book Chapter) |
|---|---|
Division/Institute: |
School of Engineering and Computer Science > Institut für Medizininformatik I4MI BFH Centres and strategic thematic fields > BFH centre for Health technologies |
Name: |
Uhr, Vinzenz; Gauch, Marc T. and Denecke, Kerstin  0000-0001-6691-396X |
Subjects: |
Q Science > Q Science (General) R Medicine > R Medicine (General) T Technology > T Technology (General) |
ISBN: |
9781643681801 |
Series: |
Studies in Health Technology and Informatics |
Publisher: |
IOS Press |
Language: |
English |
Submitter: |
Kerstin Denecke |
Date Deposited: |
26 May 2021 10:03 |
Last Modified: |
24 May 2023 21:46 |
Publisher DOI: |
10.3233/SHTI210082 |
ARBOR DOI: |
10.24451/arbor.14869 |
URI: |
https://arbor.bfh.ch/id/eprint/14869 |
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